top of page

Privacy policy

Updated: 28 May, 2025

 

Thank you for visiting our website. We are committed to protecting and respecting your privacy. Please take a moment to read this Privacy Policy to understand how we collect, store, and manage your personal data.

 

This Privacy Policy applies to the website istitchdress.co.uk, operated by iStitch, located at 10 Felix Close, Peterborough, Cambridgeshire, PE2 8SB, UK. It outlines how we control, process, and safeguard your personal information while you browse or interact with our site, and explains your rights under current data protection laws and regulations.

​

By using this website, you agree to the terms of this policy. If you do not accept these terms, we recommend you discontinue use of the site.

 

Privacy Policy Key Definitions:

​

  • “We”, “us”, “our” – refers to the business, iStitch (and any trading names).

  • “You”, “the user” – refers to any person using this website.

  • GDPR – General Data Protection Regulation.

  • PECR – Privacy and Electronic Communications Regulations.

  • ICO – Information Commissioner’s Office (UK data protection authority).

  • Cookies – Small text files stored on your device to help us improve your experience on the website.

​

Processing of Your Personal Data

 

We may collect and process the following types of personal data:

​

  • Information you provide by completing forms on our website, such as the "Book a Consultation" form or the "Live Chat Identify Yourself" form.

  • Details provided when you contact us directly—we may keep a record of this correspondence.

  • Data related to your visits to our website, including (but not limited to) traffic data, location data, weblogs, and other communication information.

  • Your contact information, which may be used for invoicing purposes when making a purchase from iStitch.

​

Your Individual Rights

 

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data. These include:

​

  • The right to be informed

  • The right of access

  • The right to rectification

  • The right to erasure

  • The right to restrict processing

  • The right to data portability

  • The right to object

  • The right not to be subject to automated decision-making, including profiling

 

You can read more about your rights in detail here.

​

If you believe your data is being handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

​

We process all subject access requests in accordance with GDPR requirements.

​

Internet Cookies

 

We use cookies on this website to enhance your browsing experience. Cookies are small text files stored on your device that help us:

​

  • Understand how you use our website

  • Remember if you’ve seen specific messages

  • Keep you logged in (where applicable)

  • Show relevant content or advertisements

  • Track referrals to third-party websites

​

Some cookies are essential for the website’s full functionality. Others may be stored for a set period or until manually deleted.

​

You can manage or delete cookies at any time through your web browser settings. Please refer to your browser’s help section for more information.

​

​Cookies That We Use

​

  • svSession

    • Lifespan: Permanent

    • Purpose: Tracks user activities and supports business intelligence (BI).

  • hs

    • Lifespan: Session

    • Purpose: Security-related functionality.

  • incap_ses_${Proxy-ID}_${Site-ID}

    • Lifespan: Session

    • Purpose: Provides security during the user session.

  • incap_visid_${Proxy-ID}_${Site-ID}

    • Lifespan: Session

    • Purpose: Ensures security and proper visibility during browsing.

  • nlbi_{ID}

    • Lifespan: Persistent cookie

    • Purpose: Enhances website security.

  • XSRF-TOKEN

    • Lifespan: Persistent cookie

    • Purpose: Prevents cross-site request forgery (CSRF) attacks.

  • smSession

    • Lifespan: Two weeks

    • Purpose: Identifies logged-in site members.

​

Data Security and Protection
 

We take the protection of your personal information seriously. All data is stored securely using industry-standard technologies, and we follow strict procedures for storing, accessing, and managing that information. Our practices are fully aligned with GDPR requirements to ensure your data remains safe and confidential.

​

Resources & Further Information

​

 

If you have any questions, comments or complaints, get in touch with us at iluta@istitchinfo.co.uk.

​

Privacy Notice Policy Base: v.4.0 May 2018 - Made available without liability by Jamie King, Website management services.

​

​

bottom of page