SHIPPING & RETURNS

Shipping & Delivery

We deliver to addresses in the United Kingdom only.

Free UK delivery on all orders, sent by a tracked and insured service.
Dispatch: within 1–3 working days of payment.
Delivery: please allow 1–3 working days after dispatch.
Collection: you're welcome to collect your order from our Peterborough studio by appointment.
You'll receive an email with your tracking number once your order has been sent.

Returns & Customer Care

Our wedding and occasion dresses are made from delicate fabrics. Please review all product details and sizing carefully before ordering, and contact us with any questions. You're also welcome to book a try-on appointment at our Peterborough studio.

Cancelling your order

You may cancel your order within 14 days of receiving it by emailing iluta@istitchinfo.co.uk or messaging us on WhatsApp at 07860 469870, with your order number.

How to return your item

Contact us to cancel, and we'll reply with our return address.
Send the garment back within 14 days of cancelling, using a tracked and insured service. Return postage is your responsibility.
Garments must be returned unworn, unaltered and in perfect condition, with tags attached and in the original packaging.

Due to the delicate nature of our fabrics, refunds will be reduced for any marks, damage or signs of wear.

Refunds

Refunds are issued within 14 days of receiving the garment, to your original payment method.

Faulty or incorrect items

If your item is faulty or not as described, please contact us within 30 days of delivery, and we will put it right with a repair, replacement or full refund. We'll also cover the cost of return postage.

Alterations

Dresses altered at your request after purchase cannot be returned. Alteration services are not refundable once work has started, but if you're unhappy with an alteration, please tell us and we'll put it right.

This policy does not affect your statutory rights.